Refund policy

We want you to love your Arcana piece. If it isn't right, you have 30 days from delivery to return or exchange it.

How to start a return

  1. Email us at support@arcana.company or use our Contact page with your order number and the item(s) you'd like to return.
  2. We'll reply within 1 business day with the next steps.
  3. Pieces under $50: in most cases we refund you without asking for the item back. We may ask for a photo of the item first.
  4. Pieces $50 and up: we'll send you our US return address. Please ship within 7 days of receiving it, using a trackable service.

What can be returned

  • Items that are unworn, undamaged and in their original packaging.
  • Sets must be returned complete (every piece in the set).
  • Earrings must be unworn and returned with their backs, for hygiene reasons.

Not returnable: free Grand Opening gifts on their own, gift cards, and items marked final sale.

Ring size exchanges

Picked the wrong size? We offer one free size exchange within 30 days of delivery, as long as the new size is in stock. Send the original ring back to our US address with tracking; as soon as it's on its way, we ship your new size for free.

Refunds

  • Refunds go back to your original payment method within 5 business days of your return reaching us (or of our approval, for pieces we don't ask back). Your bank may take another 5–10 business days to show it.
  • Shipping to you was free, so there is nothing to deduct.
  • Return shipping for change-of-mind returns is paid by you. If the item is faulty or we sent the wrong piece, we cover everything (see below).

Damaged, faulty or wrong item

Tell us within 3 days of delivery and include a photo of the item and the packaging, so we can resolve it quickly. We'll send a replacement or a full refund right away. In most cases you won't need to send anything back.

Grand Opening gifts

If you return pieces and your order no longer meets the gift offer (2 pieces from $69, or $300 spent), please return the free gift too, or its regular price will be deducted from your refund.

Lost or late packages

If your tracking hasn't updated for 10 days, or your package hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund it in full. If tracking shows "delivered" but you can't find it, check with neighbors and your local post office first, then contact us and we'll help with the carrier claim.

Cancellations

You can cancel within 12 hours of placing your order, as long as it hasn't been processed yet. Just contact us with your order number.

Questions? We're happy to help: support@arcana.company.