Shipping policy

Free US shipping on every order

Standard shipping is free on all orders within the United States. No minimum, no code.

When your order ships

• Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays).
• You'll get an email with your tracking link as soon as your order ships.

Delivery time

• Most orders arrive within 4–7 business days after shipping, so 5–10 business days from order to your door.
• Delivery times are estimates from the carrier and can be longer around holidays or in bad weather.
• If your order contains several pieces, they may arrive in separate packages. Each one gets its own tracking link.

Where we ship

We currently ship to addresses in the United States only.

Check your address

Please make sure your shipping address is complete and correct. If you notice a mistake, contact us within 12 hours of ordering and we'll update it before the order ships. We can't redirect a package once it's in transit.

Lost or late packages

If your tracking hasn't updated for 10 days, or your package hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund it in full. See our Returns & Refunds policy for details.

Questions

Email support@arcana.company or use our Contact page. We reply within 1 business day.